Legal

Privacy Policy

How Capto Cloud Ltd collects, uses and protects your data

Last updated: May 2026

This privacy policy applies between you, the User of this Website, and Capto Cloud Ltd, the owner and provider of this Website. Capto Cloud Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside our Terms of Use.

Please read this privacy policy carefully.

Definitions and Interpretation

  1. In this privacy policy, the following definitions are used:

    Datacollectively all information that you submit to Capto Cloud Ltd via the Website, incorporating where applicable the definitions provided in the Data Protection Laws.
    Data Protection Lawsany applicable law relating to the processing of personal Data, including the UK GDPR and the Data Protection Act 2018, and any national implementing laws, regulations and secondary legislation.
    UK GDPRthe General Data Protection Regulation (EU) 2016/679 as retained in UK law by the European Union (Withdrawal) Act 2018.
    Capto Cloud Ltd, we or usCapto Cloud Ltd, a company incorporated in England and Wales with registered number 16812573 whose registered office is at 11/12 Hallmark Trading Centre, Fourth Way, Wembley, Middlesex, HA9 0LB.
    User or youany third party that accesses the Website and is not employed by, or engaged as a consultant to, Capto Cloud Ltd in connection with the provision of services.
    Websitethe website that you are currently using, www.capto.cloud, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
  2. In this privacy policy, unless the context requires a different interpretation: the singular includes the plural and vice versa; "including" means "including without limitation"; reference to any statutory provision includes any modification or amendment of it.

Scope of This Privacy Policy

  1. This privacy policy applies to the actions of Capto Cloud Ltd and Users with respect to this Website and the Capto platform and mobile application. It does not extend to any websites that can be accessed from this Website, including any links we may provide to social media websites.
  2. For purposes of the applicable Data Protection Laws, Capto Cloud Ltd is the "data controller". This means that Capto Cloud Ltd determines the purposes for which, and the manner in which, your Data is processed.

Data Collected

  1. We may collect the following Data, which includes personal Data, from you:

    • contact information such as email addresses;
    • IP address (automatically collected);
    • web browser type and version (automatically collected);
    • operating system (automatically collected).

How We Collect Data

  1. We collect Data in the following ways: data is given to us by you; and data is collected automatically.

Data That Is Given to Us by You

  1. Capto Cloud Ltd will collect your Data in a number of ways, for example:

    • when you register your interest or submit your email address through the Website;
    • when you contact us through the Website, by telephone, post, e-mail or through any other means;
    • when you elect to receive marketing communications from us.

Data That Is Collected Automatically

  1. To the extent that you access the Website, we will collect your Data automatically, including your IP address, the date, times and frequency with which you access the Website, and the way you use and interact with its content.

Our Use of Data

  1. Data may be used by us for the following reasons:

    • internal record keeping;
    • improvement of our products and services;
    • transmission by email of marketing materials that may be of interest to you;
    • contact for market research purposes.
  2. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object (see "Your Rights" below).
  3. For the delivery of direct marketing to you via e-mail, we will need your consent. You have the right to withdraw consent at any time.

Who We Share Data With

  1. We may share your Data with the following groups of people:

    • our employees, agents and/or professional advisors — to obtain professional advice;
    • Brevo (Sendinblue SAS) — our email marketing and contact management provider, who process contact data on our behalf;
    • Cloudflare Inc. — our website hosting and security provider;
    • specialist third-party technology service providers who provide cloud-based document processing and data extraction infrastructure — these providers process document content solely on our behalf, under data processing agreements, for the purpose of delivering the Capto service to you; your document data is never used for AI model training or shared for any purpose beyond processing your submission;
    • relevant authorities — to facilitate the detection of crime or the collection of taxes or duties.

Keeping Data Secure

  1. We will use technical and organisational measures to safeguard your Data. We store your Data on secure servers provided by Cloudflare, and access to contact data is restricted to authorised personnel only.
  2. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately at: [email protected].

Data Retention

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
  2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Rights

  1. You have the following rights in relation to your Data:

    • Right to Access — request copies of the information we hold about you at any time.
    • Right to Correct — have your Data rectified if it is inaccurate or incomplete.
    • Right to Erase — request that we delete or remove your Data from our systems.
    • Right to Restrict — block or limit the way in which we can use your Data.
    • Right to Portability — request that we move, copy or transfer your Data.
    • Right to Object — object to our use of your Data, including for legitimate interests.
  2. To exercise any of your rights, please contact us at: [email protected].
  3. If you are not satisfied with how we handle your complaint, you may refer it to the Information Commissioner's Office (ICO) at ico.org.uk.
  4. Please keep us informed if your Data changes during the period for which we hold it.

Links to Other Websites

  1. This Website may provide links to other websites. We have no control over such websites and are not responsible for their content. This privacy policy does not extend to your use of such websites.

Changes of Business Ownership and Control

  1. Capto Cloud Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Capto Cloud Ltd. Data provided by Users will, where relevant, be transferred along with that part of the business and the new owner will be permitted to use the Data for the purposes for which it was originally supplied.
  2. We may also disclose Data to a prospective purchaser of our business or any part of it.
  3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights where we reasonably believe your rights will not be affected.
  2. If any court or competent authority finds that any provision of this privacy policy is invalid, illegal or unenforceable, that provision will, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions will not be affected.
  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to This Privacy Policy

  1. Capto Cloud Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website. You may contact us at [email protected].

Capto Cloud Ltd Details

Capto Cloud Ltd
Company No. 16812573 · Incorporated in England and Wales · 27 October 2025
11/12 Hallmark Trading Centre, Fourth Way, Wembley, Middlesex, HA9 0LB
Website: www.capto.cloud
General enquiries: [email protected]
Privacy enquiries: [email protected]