Got Questions? We've Got Answers.
Everything you need to know about Capto, from getting started to security and pricing.
Getting Started
What is Capto?
Capto is a document processing platform for UK accountants and bookkeepers. It collects financial documents from your clients, extracts the key data using AI, and posts it directly to your bookkeeping platform — saving hours of manual work every week.
Who is Capto for?
Capto is built for UK accountants, bookkeepers, and accounting firms of all sizes. The document submission tools are also designed to be simple enough for business owner clients to use without any training.
How do I get started?
Book a demo and we'll walk you through how Capto works for your practice and help you get connected to your bookkeeping platform.
How do my clients submit their documents?
Clients can submit documents in the way that suits them: via the Capto app (scan or upload on iOS or Android), by email, via WhatsApp, or through a standard web browser. No specific app or account is required.
What types of documents can Capto process?
Capto processes invoices, receipts, bank statements, and other standard financial documents. Supported formats include PDFs, JPEGs, PNGs, and scanned documents.
Security & Data
Where is my data stored?
All data is stored on secure UK infrastructure. UK-only data residency is available on request.
Is my data encrypted?
Yes. All data is encrypted in transit (TLS) and at rest. Access is controlled through role-based permissions and secure authentication.
Who can access my documents?
Only users you authorise. Within your practice you can set role-based permissions to control who can view, edit, or approve documents. All access is logged automatically.
Does Capto have a full audit trail?
Yes. Every upload, extraction, edit, and approval is logged with a timestamp and user name. Audit logs can be exported for compliance reviews or HMRC enquiries.
Does Capto support Making Tax Digital (MTD)?
Capto's workflows are aligned with HMRC Making Tax Digital requirements. Structured extracted data is ready to post through your MTD-compliant bookkeeping platform.
How long are my documents retained?
You control retention policies for your account. Capto supports customisable periods and secure deletion. We recommend following HMRC guidelines — typically 6 years for business records.
Pricing & Plans
What does a 'page' mean in Capto's pricing?
Each side of a document processed by Capto = 1 page. A two-page PDF invoice = 2 pages. A single receipt = 1 page.
What happens if I go over my monthly allowance?
Extra pages are charged at £0.15/page on your next bill. You can also pre-buy PAYG credit packs to cover overflow.
Can I switch plans?
Yes. Upgrades are immediate. Downgrades take effect at the start of your next billing cycle.
Do PAYG credits expire?
PAYG credits are valid for 12 months from the date of purchase.
Is there a free trial?
Yes. Ask about trial options when you book a demo.
Using Capto
Which bookkeeping platforms does Capto connect to?
Capto integrates with the most widely used UK bookkeeping platforms — Xero, QuickBooks Online, Sage, and FreeAgent. See our Integrations page for details. We're adding more regularly — if yours isn't listed yet, let us know.
How accurate is the AI extraction?
Capto uses confidence scoring to flag uncertain fields for manual review. High-confidence fields are pre-filled. You always approve before anything posts to your bookkeeping platform.
Can I add team members?
Yes. Add team members with role-based permissions — controlling who can upload, review, edit, or approve.
What happens to my data if I cancel?
Export all your documents and data before cancellation. After your account closes, data is retained briefly then securely deleted per our data retention policy.